Essential IT Support Specialist Job Duties include, but are not limited to:

• Provide Windows desktop, network and mobile devices support to staff via on-site visits, remotely, over the phone and resolve help desk tickets
• Assist with implementing IT projects including networking, servers, and endpoints
• Help with asset management and staff onboarding and off-boarding
• Provision new equipment for staff
• Troubleshoot areas of poor IT performance and identify effective solutions to resolve issues both in the immediate future and for the longer term
• Meet or exceed user staff expectations on response quality, timeliness of responses, and overall experience.
• Comfortable working independently and ability to complete assigned projects on time
• Ability to communicate technical concepts clearly and effectively, both in writing and verbally
• Track and thoroughly detail technology issues through helpdesk ticketing system
• Other duties, as assigned

Educational level, Experience, & Other Requirements:

• At least a High School degree or equivalent certifications
• Minimum of 3 years of related experience
• Strong troubleshooting skills for issues that may impact networks, printers and other peripherals
• Outstanding customer service and interpersonal skills
• Demonstrated skills in developing technical solutions to a wide range of difficult problems. Solutions are imaginative, thorough, practicable, and consistent with organization objectives. Skilled in root-cause analysis.
• Strong organizational skills and ability to prioritize tasks among many competing requests
• Demonstrated understanding of IT Support as part of a business function (SLA’s, ITIL practices, etc.)
• Experience with supporting the following IT platforms is preferred (VPN, ADDS, GPO, DNS, RADIUS, DFS, Virtualization, Salesforce, Google Workspace, and other SAAS application)
• Strong experience with Windows Operating Systems (10, Server 2012, 2016, 2019)
• Understanding of network connectivity and troubleshooting related user issues.
• Experience working in a non-profit, community-based, and/or professional office setting environment, preferred
• Strong commitment to the philosophy, goals, & mission of RAMS, including providing culturally competent services in a community setting
• Strong interpersonal skills and ability to work effectively, function independently, and interact professionally with a diverse, multi-cultural, and interdisciplinary staff of all levels

Richmond Area Multi-Services is a private, non-profit mental health agency that is committed to advocating for and providing community based, culturally-competent, and consumer-guided comprehensive services, with an emphasis on serving Asian & Pacific Islander Americans. Founded in San Francisco’s Richmond District in 1974, our agency offers comprehensive services that aim to meet the behavioral health, social, vocational, and educational needs of the diverse communities in San Francisco.

RAMS is recognized by the local and national social service community as having expertise in providing culturally competent mental health services to the underserved, with expertise in working with the Asian & Pacific Islander (A&PI) and Russian-speaking populations. The agency has received numerous awards for culturally competent service delivery, clinical training, employment of people with disability, and community leadership.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• San Francisco, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person